Life histories and intergenerational knowledge transference: a case study at the bank of the northeast corporate university

Abstract

This communication aims to present, technically and methodologically, the main results of learning experiences as well as life stories within a program in succession at the Bank of the Northeast Corporate University (UC-BNB).It is structured into four parts:in the first, we make a brief approach to the theoretical framework and its relationship with the corporate education system of the organization analyzed; in the second, we outline the methodology used to write this paper, based on a case study, whose data collection techniques were predominantly based on direct observations, document reviews and interviews with the professionals involved in the development and implementation of the learning experiences; in the third, we describe the learning experiences gathered throughout this case study; and finally, in the fourth part, we analyze the results.The results indicate the contribution of skills, recognized by peers and the institution, and attested to by the accomplishment of 93.3% of program graduates in management positions. Another result refers to a greater contribution of the instructors in the process of training of employees of the Bank of the Northeast of Brazil (BNB), and greater recognition from peers and the institution.